EV2430 FlexScan

To keep your monitor looking like new at all times and to prolong the service life of your device, we recommend cleaning it regularly. Clean the casing and LCD surface as described below:

IMPORTANT: Never use thinner, benzene, alcohol (ethanol, methanol or isopropyl alcohol), scouring agents or other strong solvents as these may damage the casing and the LCD display.

Casing
Remove marks by wiping the casing with a soft cloth, which you have previously moistened with a mild cleaning agent. Never spray wax or cleaning agents directly on to the casing. (The manual contains exact details.)

LCD display
Where necessary, the monitor surface may be cleaned using a soft cloth (for example a cotton cloth or glasses cloth). Stubborn marks can generally be removed by wetting the cloth with a bit of water to increase the cleaning strength.

EIZO monitors support DisplayPort Alternate Mode with their USB-C interface. This means they can correctly display image signals from Thunderbolt 3 or Thunderbolt 4 ports via USB-C connection. The USB-C signal cable supplied by EIZO with the monitor has the optimal suitability.

Alternatively, monitors with a DisplayPort socket can be connected using a suitable cable. The CP200 signal cable (USB-C (TB3/TB4) to DisplayPort) provided by EIZO is the most suitable.

A connection from Thunderbolt 3 or Thunderbolt 4 ports to the HDMI interface of the monitor can work with suitable active adapters/cables. However, we recommend using the USB-C or DisplayPort interface of the monitor.

Read the detailed answer here.

The EIZO software does not run or runs slower on Windows 11 when Smart App Control is enabled. To solve the problem, please disable Smart App Control in Windows 11.

1. Enter "Smart App Control" in the search in the taskbar.
2. Select the Smart App Control system settings.
3. Change the setting to Off.

EcoView Automatic is turned on by briefly pressing a button. In the case of strong lighting, the image brightness is increased, while it is reduced in the case of weak lighting. This results in the highest levels of ergonomic comfort at the workstation thanks to the most constant contrast possible, which incidentally saves both money and the environment.

DisplayPort-HDMI conversion cables are designed for connecting a DisplayPort output at the graphic card and a HDMI input at the monitor. An HDMI output does not support DisplayPort signal. Therefore, such cables do not work the other way around. Please connect the monitor in another way, e.g. using DisplayPort output or USB-C output with DisplayPort Alt mode. We recommend the DisplayPort input at the monitor, since some computer and/or operating systems do apply special signal settings to a HDMI device, e.g. limited signal range or gamut settings.

DisplayPort-DVI conversion cables are designed for connecting a DisplayPort output at the graphic card and a DVI input at the monitor. An DVI output does not support DisplayPort signal. Therefore, such cables do not work the other way around. Please connect the monitor in another way, e.g. using DisplayPort output at the computer and DVI input at the monitor side. If you must use DVI output you may connect to HDMI input at the monitor with a DVI-HDMI conversion cable. For selecting the cable, please mind if your signal is dual link DVI or single link DVI.

Most adapters are DisplayPort to HDMI which means DisplayPort/Source/PC to HDMI/Sink/Monitor.
The DisplayPort output of your computer will detect an HDMI monitor and send an HDMI signal over its DisplayPort output. These cables only work in this direction. It does not work in the direction HDMI/Source/PC to DisplayPort/Sink/Monitor. HDMI outputs cannot send a DisplayPort signal. Please use a different adapter like USB-C to DisplayPort, HDMI to DVI or use a dedicated active HDMI to DisplayPort converter.

No, you do not need a driver. The monitors are identified via the signaling line and then installed as a standard or plug & play monitor.

We cannot make a direct recommendation. The output signal should be digital and should support the maximum resolution of the monitor.

Digital signal encryption system as copy protection for digital contents, for example for videos, music, etc. The transmission of digital contents is protected as the contents are encrypted on the transmitter's side, sent via a DVI output and once again decrypted on the recipient's side. Digital contents may not be reproduced if both the transmitter and recipient device do not support HDCP.

It measures the ambient light and automatically adjusts the brightness of the monitor to ensure that the contrast is as stable as possible. The image brightness is increased in a bright environment and it is reduced in the dark. It is also possible to control the brightness manually.

No special compatibility is required between EIZO monitors and Windows 11. If supported by the graphics card or chip and its driver, all monitors and their resolutions will be correctly recognised and applied.
EIZO software will support Windows 11 in the future as follows:

Windows 11 support
Please refer to the footnote below the table.

The EIZO on-site replacement service is performed by our service partner UNISERV GmbH. Please use the contact form: www.eizo.be/support-service/repair-service/. If you need to replace your device, an equivalent replacement device will be ready for you within one working day. A driver will come to you and deliver the replacement device to your incoming goods area or reception. He will take the defective device with him.

Screens have millions of pixels, which each have a surface area of less than a hundredth of a square millimeter. These elements may have defects, which are expressed by them being constantly lit or unlit. Visibility is fundamentally dependent on the surrounding area. For example, lit elements are almost invisible in a bright environment. Each LCD screen is unique in terms of pixel errors.
To give you a clear statement about what frequency of pixel errors EIZO deems tolerable, EIZO screen models are tested according to internationally recognized standards. On average the actual levels are in fact far below the tolerances across all of the devices. LCD modules that do not meet these requirements are not used at EIZO.  Depending on the model, EIZO monitors have a zero pixel error guarantee for completely illuminated sub-pixels (partial pixels ISO 9241-307). Valid: six months from the purchase date.

Repairs and on-site exchanges are carried out via our service partner:

UNISERV GmbH
Rudolf-Diesel-Straße 28
24558 Henstedt-Ulzburg
Germany

Warranty and Repair
Office hours are Monday-Friday from 08:00 a.m. to 04:30 p.m.
For repairs outside the warranty, you will receive a cost estimate without delay.

Since the German Electrical and Electronic Equipment Act (ElektroG) entered into force on March 24, 2006, old electrical equipment can no longer be disposed of with the normal waste. It must be disposed of in an environmentally friendly manner and recycled. This also applies to old EIZO devices.

If you are a private end consumer, you should simply take your old monitor to a local collection center. You will not be charged for this. You can find out where your nearest collection center is from your local authority.

If you are a business customer, simply contact us.

ICC profiles can be found in the download area on our international EIZO website.

Click here

Please contact our service partner:

UNISERV GmbH
Rudolf-Diesel-Straße 28
24558 Henstedt-Ulzburg, Germany

Free service contact form:
Warranty and Repair
Office hours are Monday-Friday from 08:00 a.m. to 04:30 p.m.

The letters behind the numbers have the following meanings:

• BK: Black casing
• GY: Gray casing
• WS: White/silver casing
• WT: White

EIZO monitors generally have two or more signal inputs. You can easily switch between two or more computers by pressing a button on the front of the monitor. For devices with KVM switch functionality, the USB hub also switches to the respective computer at the same time.

This may be a problem with the graphics card driver. Please install the latest driver for your graphics card and restart the PC with the monitor.
Older graphics cards may not be able to display this resolution. In this case, you will require a new graphics card with the matching output.

Firstly, please check the resolution of the LCD screen. Check the recommended resolution stated for the respective LCD screen. If you have set a lower resolution than recommended, this may result in blurring.

The LCD display is comprised of a fixed number of image elements (pixels), which light up to display the contents of the screen. The image is comprised of horizontal and vertical pixels. LCDs achieve the best image quality if all pixels can be allocated data, i.e. if the resolution configured on the computer corresponds to that of the LCD display.

The color temperature is a benchmark for measuring the white tone and is stated in Kelvin. At high temperatures, the white tone appears slightly blue, while it has a more red tone at low temperatures.
5000 K: Often used in the printing industry.
6500 K: Suitable for displaying photos and video images.

The color tone rendering is relative to the change of the input signal level. This relationship is generally known as the gamma characteristic. In image reproduction, low gamma values result in white images and high gamma values result in high-contrast images.

International standard for an RGB color space. A color space has been defined, which most devices can comply with, to enable color matching between various applications and devices, such as monitors, scanners, and digital cameras. sRGB images, which are detected or issued on "sRBG devices" are limited to the full sRBG color range and no colors outside the sRBG color space. Color allocation, white point, and gamma are permanently defined.

In connection with a USB-compatible computer, the monitor acts as a hub, to which other USB-compatible peripherals can be connected.

The viewing angle relates to the angle, beneath which the contrast is better than 10:1. These are normally values of 160° to 178°. These values do not provide any information about what enormous differences in contrast may result within the viewing angle. The contrasts should not change significantly for users with a perpendicular view and a slightly side-on view. It must not make a difference whether the viewer is looking at the middle of the image or the edge of the image. How much the contrast stability varies with different LCD technologies is best checked using a measurement diagram or by a direct visual comparison. The more stable the contrast in the user's viewing frustum, the better the image rendering.

This is where the signal values are allocated to the color tone values for the output in the monitor. EIZO monitors are 24, 16, 14, or 10 bit instead of the conventional 8 bit look-up table (LUT) for precise color control. Precision work, performed by a high-performance chip developed in-house at EIZO.

Balanced brightness is crucial for brilliant color reproduction. Traditional LCD monitors need one to two hours to even out their brightness. However, even then, they are still sensitive to temperature deviations. Patented electronics regulate the backlight, depending on the model. They ensure constant brightness, regardless of the operating times and temperature.

EcoView Index appears on the screen at the press of a button. It shows how ecological the screen's current settings are. This makes it visible how energy-efficient and cost-effective the current brightness is.

Backlights with white LEDs have the same brightness as CCFL backlights yet consume half as much energy. That means extremely high energy efficiency and rapidly falling electricity costs. An added benefit: In contrast to fluorescent tubes, LEDs do not contain any toxic mercury, which is harmful to the environment.

This is a digital signal interface for images and sound signals for computer monitors with a high transmission bandwidth and a compact plug design.

Contrast is the ratio of white to black and for monitors is normally stated as a dark room contrast from a controlled laboratory environment. Typical contrasts on printed paper are 6:1 for newspapers, 31:1 for laser printers, 49:1 for photo paper. For example, dark room contrasts cannot be achieved in the office because an extremely deep black cannot be achieved in normal ambient light – even with the screen turned off.